Q. What is the Victorian Default Offer?

A. The Victorian Default Offer (VDO) is an independent, flat rate set by the Victorian Government that is available through your energy retailer.

Q. When can I access the VDO?

A. The VDO will be available from 1st July 2019.

Q. Will I automatically transfer to the Victorian Default Offer?

A. If you are a Victorian residential or small business customer (with the exception of embedded network customers) and are currently on your retailer’s standing offer, you will automatically be put on the Victorian Default Offer from 1 July 2019.

Q. What if I am on a market offer?

A. If you are a customer on a market offer, you can ask to be put onto the Victorian Default Offer. This is not an automatic process. Please call your energy retailer and explain to them that you would like to transfer to the VDO.

Q. Will the level of service change if I transfer to the VDO?

A. No, if you change to the Victorian Default Offer, your customer service experience will not change.

Q. Will my reliability of electricity supply change if I transfer to the Victorian Default Offer?

A. So, if you move across to the VDO your supply will not be affected.

Q. How long does the VDO last for?

A. At this time, the Victorian Default Offer will apply for 6 months from 1 July 2019. A new price may apply from 1 January 2020.

Q. Why can’t I access the Victorian Default Offer on an embedded network?

A. The Victorian Government is considering a separate price for embedded network customers. At the moment, this should be available by 1 June 2020.

Click here to find out more about Best Offer.