We welcome your enquiry and would love to help you
General enquiries and feedback
We would love to hear how we can assist you and to find out how we’re doing with our service. Or maybe there is a way we can make things even better?
Contact our customer care team.
They are available Monday to Friday, 9.00 am to 5.00 pm
(excluding public holidays).
1300 GO NEXT (1300 46 6398)
Postal Address – Melbourne Office
PO Box 550
Flinders Lane VIC 8009
Marketing and Do Not Contact Lists
If you are not already a Next Business Energy customer, you may come into contact with us through our marketing campaigns. When marketing to you we have a number of obligations to you. These include under Energy Law, The Telecommunications Act 1997, the Do Not Call Register Act 2006 and the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010.
You can also request to be placed on our Do Not Contact list. We will not market to you at all if you are on our ‘No Contact List’
Please call us on 1300 GO NEXT (1300 46 6398) or email at firstname.lastname@example.org to request to be added to our list.
Faults and Emergencies
Electricity supply and infrastructure
A separate company looks after the poles and equipment that deliver energy to your premises. If something happens to your energy supply please contact them directly. Details are available on your bill.
Energy Ombudsman Schemes
There are a number of steps you can take up with the Energy Ombudsman Schemes if you are having a problem with your energy service, retailer or distributor.
Customer Service and Support
Account details, online access and energy tools
For queries about your contract, bills and billing details, online account access, resources and tools contact our customer service team. They are available Monday to Friday 9.00am to 5.30pm.
1300 GO NEXT (1300 466 398)
We maintain a Do Not Contact Register
We maintain a Do Not Contact Register as required by law.
To register your details, please contact us via phone, mail or email us or in person providing your details and a request to be included on our Do Not Contact Register.