COVID-19
Next Business Energy is aware that the Coronavirus (COVID-19) pandemic is changing the way we do business. Many of our customers will be affected by this current situation and are seeking answers to some common questions. This page is to assist you during this time. For any further assistance please call 1300 466 398 or email info@nextbusinessenergy.com.au. We are open Monday to Friday, 9 am – 5 pm (excluding public holidays).
Are you open?
Yes, Next Business Energy is open and 100% operational.
How can I contact you?
To ensure the safety of our staff, local community and customers, we have directed all our staff to work from home. Every team member can access the same equipment at home as they can in the office.
You should continue to contact us as you normally would. Call 1300 466 398 or email info@nextbusinessenergy.com.au.
Will I experience any disruptions now you are working from home?
Our customers should not experience any type of disruption. However, in the unlikely event that you do, we ask that you are patient with us during this time.
Is Next Business Energy affected by Coronavirus (COVID-19) lockdowns overseas?
Next Business Energy is proud to be 100% Australian owned and operated. Our call centre is, and always has been, based in Melbourne. Our operational team is also Australian-based.
Can I access my account online?
NextConnect is live and can be used during this time. If you are a Next Business Energy customer and do not have a NextConnect account you can sign up here.
What number do I call to discuss my current electricity plan?
If you wish to discuss pricing or anything else related to your current plan, please call 1300 GO NEXT (1300 466 398). We are open Monday – Friday, 9 am – 5 pm (excluding public holidays).
Do you offer Tailored Payment Plans?
Yes, if you require a Tailored Payment Plan please call 1800 407 589 and we can apply it over the phone for you.
Where can I find information on Hardship Policies?
Our Hardship Policies can be found here.
I have booked a move. Will I experience a delay?
Next Business Energy does not anticipate any move-in delays. Your electricity should be connected as originally planned.
Do you have long call wait times?
No. The Next Business Energy Customer Support Team is not currently advising long call wait times. Your call will be answered quickly by one of our Australian-based Customer Support officers, who are ready to assist you.
Do you have an email backlog?
The Next Business Energy Customer Support Team is experiencing a small email backlog. If you email info@nextbusinessenergy.com.au you will still receive a response within 3 business days, however, every effort is made to connect with you sooner.
Where can I monitor the latest COVID-19 news and updates?
We recommend visiting the official Australian Government website for all Coronavirus (COVID-19) updates.
Where can I receive free financial advice?
If you need free and confidential financial advice you can call the National Debt Hotline on 1800 007 007. The hotline is open from 9.30 am to 4.30 pm, Monday to Friday.
You may also find more information on the MoneySmart website. Moneysmart is brought to you by ASIC, the corporate, markets, financial services, and consumer credit regulator in Australia.
Next Business Energy has no direct business relationship with the above-mentioned resources.
Here to support you.
In conjunction with our Australian-based Customer Support Team, we will regularly update this page to answer your frequently asked questions.