Customer Support Services

New South Wales

Hardship Policy
Concessions & Rebates

Residential Customers Only

You can find information on NSW concessions in your own language on the Energy Affordability website.

Low Income Household Rebate

Life Support Rebate

Medical Energy Rebate

Non-Government & Government Assistance

Residential Customers Only

Non-Government Assistance

Energy Saving Tips
Discover tips to help you manage your energy usage and costs.

 Financial Counselling
Discover financial counsellor assistance services if you are struggling with debt.

Family Violence Assistance
Help is available for those who have experienced family violence.

 Budgeting Assistance
Access to a free budgeting tool to help you manage your finances.

Government Assistance

 Energy Concessions
Information on energy concessions and benefits.

Queensland

Hardship Policy
Non-Government & Government Assistance

Residential Customers Only

Non-Government Assistance

Energy Saving Tips
Discover tips to help you manage your energy usage and costs.

 Financial Counselling
Discover financial counsellor assistance services if you are struggling with debt.

Family Violence Assistance
Help is available for those who have experienced family violence.

 Budgeting Assistance
Access to a free budgeting tool to help you manage your finances.

Government Assistance

 Energy Concessions
Information on energy concessions and benefits.

South Australia

Hardship Policy
Concessions & Rebates

Residential Customers Only

Concessions and Support Services

Energy Concession, Emergency Electricity Payment Scheme. You can also contact the Concessions and Support Services with the Department For Communities and Social Inclusion for more information about eligibility.

 Medical Heating and Cooling Concession

Further information in regards to eligibility for to the South Australian Governments Medical heating and cooling concession.

Non-Government & Government Assistance

Residential Customers Only

Non-Government Assistance

Energy Saving Tips
Discover tips to help you manage your energy usage and costs.

 Financial Counselling
Discover financial counsellor assistance services if you are struggling with debt.

Family Violence Assistance
Help is available for those who have experienced family violence.

 Budgeting Assistance
Access to a free budgeting tool to help you manage your finances.

Government Assistance

 Energy Concessions
Information on energy concessions and benefits.

Victoria

Hardship Policy
Concessions & Rebates

Residential Customers Only

Are you eligible?

You’ll need the right kind of concession card (refer to links below). Plus, a concession can only be claimed if:

  • you are a resident of Victoria
  • the electricity account is in the name of the concession cardholder
  • the supply address is the domestic primary residence of the cardholder
  • the supply address is billed on a domestic tariff

Learn more about Victorian State Government concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).

Annual Electricity Concession (AEC)

Service to property charge concession (STPC)

Electricity transfer fee waiver

Controlled load electricity concession

Life Support Concession

Medical cooling concession

Payment Difficulty

Finding it difficult to pay?

If you can’t make a payment or need more time to pay, we can help you organise a suitable payment arrangement that suits you.

What do I need to do?

Contact us on 1800 407 589 for a confidential discussion or to find our more information about the assistance available to you.

Non-Government & Government Assistance

Residential Customers Only

Non-Government Assistance

Energy Saving Tips
Discover tips to help you manage your energy usage and costs.

 Financial Counselling
Discover financial counsellor assistance services if you are struggling with debt.

Family Violence Assistance
Help is available for those who have experienced family violence.

 Budgeting Assistance
Access to a free budgeting tool to help you manage your finances.

Government Assistance

Utility Relief Grant Scheme
The grant provides help to pay a mains electricity, gas or water bill that is overdue due to a temporary financial crisis.

 Energy Concessions
Information on energy concessions and benefits.