Customer Support Services

New South Wales

Hardship Policy
Concessions & Rebates

Residential Customers Only

You can find information on NSW concessions in your own language on the Energy Affordability website.

Low Income Household Rebate

Life Support Rebate

Medical Energy Rebate

Non-Government & Government Assistance

Residential Customers Only

Non-Government Assistance

Energy Saving Tips
Discover tips to help you manage your energy usage and costs.

 Financial Counselling
Discover financial counsellor assistance services if you are struggling with debt.

Family Violence Assistance
Help is available for those who have experienced family violence.

 Budgeting Assistance
Access to a free budgeting tool to help you manage your finances.

Government Assistance

 Energy Concessions
Information on energy concessions and benefits.

Queensland

Hardship Policy
Non-Government & Government Assistance

Residential Customers Only

Non-Government Assistance

Energy Saving Tips
Discover tips to help you manage your energy usage and costs.

 Financial Counselling
Discover financial counsellor assistance services if you are struggling with debt.

Family Violence Assistance
Help is available for those who have experienced family violence.

 Budgeting Assistance
Access to a free budgeting tool to help you manage your finances.

Government Assistance

 Energy Concessions
Information on energy concessions and benefits.

South Australia

Hardship Policy
Concessions & Rebates

Residential Customers Only

Concessions and Support Services

Energy Concession, Emergency Electricity Payment Scheme. You can also contact the Concessions and Support Services with the Department For Communities and Social Inclusion for more information about eligibility.

 Medical Heating and Cooling Concession

Further information in regards to eligibility for to the South Australian Governments Medical heating and cooling concession.

Non-Government & Government Assistance

Residential Customers Only

Non-Government Assistance

Energy Saving Tips
Discover tips to help you manage your energy usage and costs.

 Financial Counselling
Discover financial counsellor assistance services if you are struggling with debt.

Family Violence Assistance
Help is available for those who have experienced family violence.

 Budgeting Assistance
Access to a free budgeting tool to help you manage your finances.

Government Assistance

 Energy Concessions
Information on energy concessions and benefits.

Victoria

Hardship Policy
Concessions & Rebates

Residential Customers Only

Are you eligible?

You’ll need the right kind of concession card (refer to links below). Plus, a concession can only be claimed if:

  • you are a resident of Victoria
  • the electricity account is in the name of the concession cardholder
  • the supply address is the domestic primary residence of the cardholder
  • the supply address is billed on a domestic tariff

Learn more about Victorian State Government concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).

Annual Electricity Concession (AEC)

Service to property charge concession (STPC)

Electricity transfer fee waiver

Controlled load electricity concession

Life Support Concession

Medical cooling concession

Payment Difficulty

Finding it difficult to pay?

Below is information on assistance for residential customers who are facing payment difficulty.

1. Standard Assistance

If you are a residential customer and wish to avoid getting in to arrears, You can access the below assistance from Next Business Energy.

  1. Making equal amount of payments more often.
  2. Making payments at different timeframes. Eg;  weekly, Fortnightly.
  3. Requesting for a bill extension. (You can request a bill extension once per year).
  4. Pay in advance.

To access these assistance, please contact Next Business Energy on 1800 407 589.

2. Tailored Assistance

If you are a residential customer and have an unpaid electricity Invoice but can pay your ongoing electricity usage; You are entitled to the below assistance from Next Business Energy. These assistance will make it easier for you to pay your ongoing usage, repay arrears and lower your energy cost.

Minimum eligibility requirements

  • You are a Victorian residential customer
  • If your electricity Invoice is $55 or more and have missed the payment.

The below assistance are available to you;

  1. A payment plan to repay your arrears. (Up to two years)
  2. Different payment options available to you to repay your arrears.
  3. Information on your electricity use and how to lower your usage.
  4. Advice on government and non-government assistance.

You can find more information on government and non-government assistance by clicking here.

To access these assistance, please contact Next Business Energy on 1800 407 589.

If you are a residential customer and have an unpaid electricity Invoice but cannot afford pay your ongoing electricity usage; You can access the below assistance from Next Business Energy. These assistance will make it easier for you to pay your ongoing usage, repay arrears and lower your energy cost.

Minimum eligibility requirements

  • You are a Victorian residential customer
  • If your electricity Invoice is $55 or more and have missed the payment.

The below assistance are available to you;

  1. Next Business Energy will place a hold on debt payment for six months.
  2. You will be able to pay less than the full cost of your ongoing electricity usage while working us to lower your cost. Please note any amount you owe, will be added to your total outstanding with Next Business Energy.
  3. Information on your electricity use and how to lower your usage.
  4. Advice on government and non-government assistance.

You can find more information on government and non-government assistance by clicking here.

  1. A tariff assessment to identify the best tariff that will work for you. This will be based on what we know about your usage pattern and payment history.
  2. Information about how you are progressing towards lowering your electricity costs.

To access these assistance, please contact Next Business Energy on 1800 407 589.

Non-Government & Government Assistance

Residential Customers Only

Non-Government Assistance

Energy Saving Tips
Discover tips to help you manage your energy usage and costs.

 Financial Counselling
Discover financial counsellor assistance services if you are struggling with debt.

Family Violence Assistance
Help is available for those who have experienced family violence.

 Budgeting Assistance
Access to a free budgeting tool to help you manage your finances.

Government Assistance

Utility Relief Grant Scheme
The grant provides help to pay a mains electricity, gas or water bill that is overdue due to a temporary financial crisis.

 Energy Concessions
Information on energy concessions and benefits.