Natural Disasters and COVID-19 impacts

From time to time many of our customers will be affected by Natural Disasters such as bushfires or floods – as an Australian based Energy Retailer, we know all about how the land of searing heat and flooding plains can impact you – our customer.

The information on this page can help you during these times.

For assistance with your account, please call 1300 466 398 or email We are open Monday to Friday, 9 am – 5 pm (excluding public holidays).

If your power is out or your electricity connection is damaged, click here for information on Faults and Emergencies, and to contact your electricity distributor.

What number do I call to discuss my current electricity plan?

If you wish to discuss pricing or anything else related to your current plan, please call 1300 GO NEXT (1300 466 398). We are open Monday – Friday, 9 am – 5 pm (excluding public holidays). 

Do you offer Tailored Payment Plans?

Yes, if you require a Tailored Payment Plan please call 1800 407 589 and we can apply it over the phone for you.

Where can I find information on Hardship Policies?

Our Hardship Policies can be found here

I have booked a move. Will I experience a delay?

Next Business Energy does not anticipate any move-in delays. Your electricity should be connected as originally planned.

Where can I monitor the latest COVID-19 news and updates?

We recommend visiting the official Australian Government website for all Coronavirus (COVID-19) updates.

Where can I receive free financial advice?

If you need free and confidential financial advice you can call the National Debt Hotline on 1800 007 007. The hotline is open from 9.30 am to 4.30 pm, Monday to Friday.  

You may also find more information on the MoneySmart website. Moneysmart is brought to you by ASIC, the corporate, markets, financial services, and consumer credit regulator in Australia.

Next Business Energy has no direct business relationship with the above-mentioned resources.

Can I access my account online?

NextConnect is live and can be used during this time. If you are a Next Business Energy customer and do not have a NextConnect account you can sign up here.

Here to support you.

In conjunction with our Australian-based Customer Support Team, we will regularly update this page to answer your frequently asked questions.