Changes are coming to your business energy account
Next Business Energy has recently acquired ERM Business Energy’s mainland single site SME customers.
A little about us
Next Business Energy truly care about its customers and can offer a range of great services. You will also get access to the NextConnect Portal which will give you online insights into your energy usage and data. Settle in and get ready for some simple electricity.
A member of our team will be in touch to welcome you to Next Business Energy and answer any questions you may have. In the meantime, you can find everything you need to know here.
We look forward to having you with us!
Frequently asked questions
Q. Why am I moving onto Next Business Energy?
A. Next Business Energy has recently acquired ERM Business Energy’s mainland single site SME customers. This was a natural step of progression for Next Business Energy, as we continue to strengthen within the B2B energy industry.
Q. Why did ERM select Next Business Energy?
A. ERM Business Energy selected Next Business Energy because we are business energy specialists with competitive, transparent pricing and easy to understand billing for all our customers.
Q. Who are Next Business Energy?
A. Next Business Energy are focused on the needs of SME clients within Victoria, New South Wales, A.C.T., and Queensland. We also offer renewable and solar energy packages in addition to traditional plans.
Q. Where are Next Business Energy based?
A. Next Business Energy is 100% Australian owned and operated. Our offices are based in Sydney and Melbourne. Our customer service team is based in Melbourne.
Q, What makes Next Business Energy different to other energy providers?
A. Next Business Energy are B2B specialists, dealing exclusively with business customers. In addition to competitive rates, smart billing and a dedicated account manager, Next Business Energy customers also have access to the NextConnect Portal, your online insights portal keeping you in control of your finances.
Q. What will happen to my existing energy plan?
A. Your current tariff, terms and conditions will automatically remain the same once you transfer to Next Business Energy. For further information on other services and offers available from Next Business Energy, please visit our website or call us on 1300-GO-NEXT (1300 46 6398).
Q. Will I experience a price increase?
A. Under the terms of the agreement we have reached with ERM Business Energy, Next Business Energy will honour the terms of your current contract with ERM Business Energy. This includes rates and price changes. Any fees and charges charged by Next Business Energy (such as credit card fees) will not be higher than ERM Business Energy’s fees and charges.
To welcome all our new customers, those who transfer from ERM Business Energy will not experience a price increase until at least April 1st, 2019. In addition, fixed price customers with contracts ending on or after April 1, 2019 will not experience a price increase for the remainder of their fixed price period.
Q. What should I do with any outstanding ERM Business Energy bills?
A. Please ensure that you pay each invoice you receive from ERM Business Energy.
Q. When can I expect my first Next Business Energy invoice?
A. Your first invoice is issued after we have received a meter reading and after you have transferred (provided that we have received at least 15 days of billable meter data). Any subsequent invoices are issued monthly or quarterly (depending on the frequency of the meter read schedule).
Q. How often are invoices issued?
A. Next Business Energy customers are invoiced using Actual Meter Data. Invoices are issued monthly, provided the meter can be read daily or monthly. Customers who have quarterly read meters (BASIC meters) are invoiced quarterly due to the frequency of meter reads.
Q. Do you offer Smoothpay billing?
A. Yes, if customers with quarterly read meter sites wish to be billed monthly, we can offer Smoothpay Billing. This is when the customer predetermines a set deduction of funds each month and allocates it against the amount owing.
Q. What should I do if I do not want to transfer to Next Business Energy?
A. You have the option to obtain quotes and transfer to another energy retailer if you do not wish to transfer to Next Business Energy. You will not be charged any termination fees or penalty for doing so. For further information on offers that may be available from other energy retailers, please visit Energy Made Easy or, for Victorian customers, Victorian Energy Compare.
Q. Who can I contact to find out more about moving onto Next Business Energy?
A. Your transition to Next Business Energy should be effortless on your part, however should you wish to contact us there are several ways to do so:
Call: 1300 GO NEXT (1300 46 6398)
Alternatively, if you have any concerns about your new retail arrangement you can contact the relevant Energy and Water Ombudsman in your State or Territory:
- ACT Civil and Administrative Tribunal 02 6207 1740
- Energy & Water Ombudsman NSW 1800 246 545
- Energy and Water Ombudsman Queensland 1800 662 837
- Energy Industry Ombudsman South Australia 1800 665 565
- Energy and Water Ombudsman (Victoria) 1800 500 509